Substitution Policy

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase that cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality, and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme, and color scheme of your arrangement are preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.